Terms & Conditions

Last updated: July 04, 2024
Unless otherwise agreed in writing, the installation, repair and service shall be subject to the following terms and conditions.

1. Definitions

1.1. The “Services” means the engineering and associated services relating to the Customer’s Equipment as set out in the proposal specified in our quotation or other agreed documents or discussions between us.
1.2. “We”, “us” and “our” mean the Kebbi Electrical Services Ltd providing Services to you.
1.3. The “Company” means Kebbi Electrical Services Ltd.
1.4. “You” and “your” mean the person or company to which we are providing Services.
1.5. The ‘Customer’ shall mean the person or organisation for whom the Company agrees to carry out works/and or supply materials.
1.6 The “Customer’s Equipment” means the equipment or material belonging to you, or for which you request us to provide services.
1.7 The “Engineer” means the employee or representative of the Company performing the work for the Customer.

2. Information about Us

2.1 Kebbi Electrical Services Ltd are a Private Limited Company. We are not currently VAT registered.
2.2 Company registration No. 08497433.
2.3 Registered office address: 9 Memorial Road, Hanham, BS15 3QB, Bristol
2.4 We are registered with a recognised and authorised self-certification scheme NAPIT. Our licence No. 32874
2.5 We are a member of Trustmark. Our licence No. 1737120
2.6 Telephone: 07943 951993
2.7 Email: info@kebbi-electrical.co.uk

3. Incorporation of Conditions

3.1. Any contract or agreement to do work made between you and us shall be subject to these conditions, and any terms you put forward do not apply.
3.2. All other terms and conditions which might be implied by conduct or a previous course of dealing or trade custom are excluded from this contract.
3.3. No amendment or change shall be made to these conditions.

4. Privacy policy

4.1. While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: Email addresses, first names and last  names, phone number, voice mails, addresses, text messages, WhatsApp messages and Facebook messenger messages.
4.2. The company reserve the right to use photographic imagery of works completed and ongoing, for company content. Should you not wish for us to use imagery relating to your property, please confirm this in writing.
4.3. All information collected are held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR. Please read our full Privacy Policy.
4.4. When using our card machine for payments, the card machine provider Squareup International Ltd obtains information about You as a customer on Our behalf. Please read Our card machine provider Privacy notice.

5. Quotations/Prices

5.1. We aim to give a fixed quotation for most of our works. As a guide price on what to expect, we price most residential work at £125 for the first hour, and £75 per additional hour, plus materials and parts. We offer discounted prices for returning clients, old age pensioner and NHS staff.
5.2. Our quotation provides an indication to you of the items on which you may place an order, but no order from you as a result of a quotation (or otherwise) shall be binding upon us unless and until it is accepted or confirmed by us.
5.3. A quotation is made on the assumption that the work requested is reasonably capable of being carried out. If on inspection this is found in our opinion not to be the case, we will advise you to this effect as soon as reasonably practicable, and may offer you a reconditioned or new substitute on terms to be agreed. If you give a general instruction for repairs without specifying the particular service or replacement parts, we will be entitled to carry out such repairs or, modifications or service as in our opinion are necessary to put the Customer’s Equipment in good working order, and to make an appropriate charge for the work and parts provided.
5.4. Provided your order is placed within 14 days of the date of the quotation, the price contained on the quotation shall be fixed unless the quotation states otherwise. If your order is not placed in that period, then if any change shall occur after that in the costs of any materials, labour, transport or other items, including overheads, which we have to pay or incur for the performance of the Contract, then you will pay the resultant price.
5.5. If delivery and performance are postponed at your request or by circumstance within your control you will pay all resulting costs and expenses we incur.
5.6. We will charge for all work carried out at your request, whether exploratory or otherwise and, in particular, we reserve the right to instruct out employees or agents to work overtime to comply with your delivery requirements in which case we may charge you the cost of such overtime or out of hours work.

6. Working on Site

6.1. If the Services are to be carried out on your premises or at your request at some other site we will need free and safe access to the customer’s Equipment, together with proper and safe storage and protection of all goods, tools, plant and equipment and materials we have on site.
6.2. We may also require additional facilities to carry out the Services such as electricity. You will observe and comply with the latest Health and Safety at Work Legislation and ensure that the site is safe and without risk to the health and safety of all persons working there; and you will hold us harmless against all legal and regulatory proceedings, costs and charges in respect of your failure to do so.

7. Electrical Work

7.1. All electrical installation work will comply with BS7671: 2024 and any amendments in force at the time of the works.
7.2. All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
7.3. Electrical Installation and Minor Works certificates and Building Regulations notifications issued by Kebbi Electrical Services Ltd only those works installed by Kebbi Electrical Services Ltd
7.4. Where work is to extend or modify existing circuits, costs quoted assume existing circuits are safe and in adequate condition. Any works required to bring these circuits up to standard will be at additional costs.
7.5. Best endeavours will be made to avoid damage when installing cable, light fittings, socket outlets or switches. We cannot be held responsible for any damage that may occur due to the material, age and/or condition of the walls, surround walls or ceilings. Any remedial repair work required can be quoted for separately. However, employing a specialist may be prudent, to effect a fully satisfactory reinstatement.
7.6. Where carpet, floor coverings, skirting boards, dado rails and coving require lifting or removing, best endeavours will be made to avoid damage and to refit to an acceptable standard. We cannot be held responsible for any damage that may occur due to the age and condition of the said material. Any remedial repair work required can be quoted for separately. However, employing a specialist may be prudent, to effect a fully satisfactory reinstatement.
7.7. Unless agreed beforehand, chases to walls, etc. will be left un-filled. Final finishing of skim coat plaster and final decoration is excluded.
7.8. Unless agreed beforehand, all materials supplied by Kebbi Electrical Services Ltd for re-wiring will be standard White.
7.9. We will not guarantee any materials supplied by the Customer.

7.10. We will endeavour to undertake installation work to a clean standard. However, some additional vacuuming and cleaning down of surfaces should be expected afterwards. Any equipment susceptible to damage from dust (e.g. video or computer equipment) must be removed from the work area prior to Kebbi Electrical Services Ltd arrival.
7.11. It is your duty to inform us of any hazardous materials which may be present in your property. If we are to expose any hazardous material that we were not made aware of, we will inform you and you will be asked to instruct a specialist for the removal of said material, this could result in your works being placed on hold until such time.
7.12. If access equipment is required to carry out installation work this is to be paid for by the customer.
7.13. Any parking charges, congestion charges, low emission zone charges incurred by the engineer with be passed onto the customer.
7.14. Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included. However, this can be provided at extra cost.

8. Payment

8.1. Unless otherwise agreed with you by us, we will issue an invoice for the full amount due on completion of the Services. Invoices will be due for payment 7 days from the day on which we despatch the invoice to you. All payments will be in pounds Sterling.
8.2. A 50% deposit may be requested prior the work commencing to secure the booking.
8.3. Stage payments will be requested by prior arrangement where planned work take longer than expected. We reserve the right to request from you stage payments in the instance where works take longer than expected.
8.4. In the event of a dispute, mediation is to be the preferred method of resolution.
8.5. We accpet payment in cash, card or bank transfer.
8.6. Cancellations made without 48 hours’ notice will incur a late cancellation fee of £65.00
8.7. Should an engineer not be able to enter the property at the time of the confirmed appointment due to no fault of the engineer or the Company. The Customer will be subject to a charge of £65.00.
8.8. We reserve the right to withhold any test certificate until final payment has been made.
8.9. Payments must be made whether the EICR report is unsatisfactory or satisfactory.
8.10. We will be entitled to add interest on a weekly basis on any amount not paid within 7 days of the issue date. Interest will be charged at 10% of the balance overdue
8.11. After 30 days from the date of the invoice, the Customer will no longer be contacted by the Company. The Company will instruct their preferred company to recover the debt; the subsequent cost incurred by this, will also need to be paid by the Customer.
8.12. Goods, supplied by the Company to the Customer, shall not pass to the Customer but shall be retained by the Company until full payment has been made.
8.13. We have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company.
8.14. The Company reserve the right to withhold any test certificate until final payment has been made.
8.15. The Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored or kept, or is reasonably believed so to be.

9. Designs Drawings and Specifications

9.1. You shall be responsible for the accuracy of any designs, specifications and other data, which you or your employees or agents supply to us, which we use in connection with the Services, even if we examine, inspect or comment upon them. You will hold us harmless against any liability to a third party which we may incur as a result of carrying out the Services in accordance with your instructions or your designs, drawings, specifications or other data.

10. Guarantee

10.1. The Company offers a guarantee on all work performed by its engineers for a period of 12 months from completion of the works. If, within the guarantee period, the Customer notifies the Company in writing that it is not wholly satisfied with the works with reasonable justification and detail of why he/she is not wholly satisfied and subject to the Customer affording the Company and its insurers the opportunity of both inspecting such works, the Company or its insurers undertake to carry out any necessary remedial works if appropriate.
10.2. The customer accepts that if he/she fails to notify the Company as stated in Clause 10 then the Company shall not be liable in respect of any defects in the works carried out.
10.3. All products and materials are covered by their manufacturer’s standard warranty. However, the manufacturer’s warranty does not cover labour cost for replacement products to be fitted.
10.4. Any products that require replacement under the manufacturer’s warranty will be subject to a discounted labour charge of £60 per hour.
10.5. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force for materials used.

10.6. The Guarantee will be void if the work and equipment supplied by the Company is:

10.6.1. Subject to misuse or negligence.
10.6.2. Repaired, modified or tampered with by anyone other than a Company operative.
10.6.3. The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the engineer.
10.6.4. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
10.6.5. Work is guaranteed only in respect of work directly undertaken by the Company and where payment in full has been made.
10.6.6. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be covered under this Guarantee.

11. Termination of this Contract

11.1. We may bring this Contract to an end if you fail to comply with your obligations under this Contract, within seven days of having been notified by us of the relevant failure.
11.2. We may also bring this Contract to an end immediately if you are the subject of a petition for a bankruptcy order, or you become insolvent or enter into any composition, scheme or arrangement with your creditors.
11.3. If you are a corporation or other legal person, we may bring this Contract to an end immediately if a receiver (including an administrative receiver) is appointed over any of your assets or an application is made to appoint an administrator for you. If you are in partnership, we may bring this Contract to an end immediately if the partnership is dissolved. We may also terminate this Contract if any proceedings relating to your insolvency are commenced in any country.
11.4. If this Agreement ends for any reason, we will be entitled to remove all of our equipment from your premises or from site. You will remain liable to us for any sums which you have not paid, for all work done up to date of termination and for any other breaches of this Contract.

12. Force Majeure

12.1. We will not be liable to you for any failure to perform our obligations under this Agreement where that failure results from any cause outside our reasonable control, including but not limited to natural occurrences, disruption of power supplies, the action of third parties or industrial action.

13. Disputes

13.1. Any disputes which we cannot settle amicably relating to the nature or quality of the Services will be referred to an expert to be agreed or (if we and you cannot agree the choice of expert within 14 days of an expert being proposed by you or us) appointed at the request of you or us by the President for the time being of the institute of Electrical Engineers. The written report of the expert will as between you and us be conclusive evidence of all matters of fact and all matters opinion set in the report and the charges of the expert shall be borne and paid as the expert may direct.

14. Notices

14.1. Any notice to be given by you or us must be in writing and may be delivered by facsimile or electronic mail. Notices to us should be sent to us at the address stated on our quotation, acknowledgement or invoice. Any notice given to you will be sent to you at the address supplied at the time of order. You and we are free to provide an alternative address for notices at any time.
14.2. Facsimile notices will be assumed to have been delivered on the next working day after transmission, and notices sent by first class post will be assumed to have been delivered two working days after they are sent.

15. Waiver

15.1. Any express or implied by us of any failure by you to perform your obligations under this Agreement will not prevent the subsequent enforcement of those obligations. Similarly, any waiver we give will not be taken to be a waiver of any subsequent failure by you to perform that or any other obligation.
15.2. Whole Agreement
15.3. This Contract constitutes the entire agreement between us relating to the Services and overrides any prior correspondence or statements relating to the Services (including any statements or representations in any advertisements or literature produced by us relating to the Services).

16. Law

16.1. This is Agreement is governed by English Law.